Analisis Tematik Keluhan Pengguna terhadap UI/UX Google Meet Berdasarkan Kajian Literatur tentang Ulasan Google Play Store
Abstract
Google Meet is widely used for online learning, remote work, and virtual meetings. However, user reviews continue to highlight various issues related to its user interface (UI) and user experience (UX). This study aims to identify and categorize these complaints through a systematic literature review. Ten studies published between 2021 and 2026 were analyzed using four stages: literature identification, article selection, data extraction, and thematic synthesis. The findings revealed five recurring complaint themes: application performance, audio and video quality, accessibility and navigation, feature limitations, and stability under poor network conditions. Among these, application performance and network stability were the most frequently reported, indicating that technical reliability strongly influences user experience. These findings suggest that improving user experience requires not only an intuitive interface design but also reliable system performance and effective communication quality, providing insights for the future development of video conferencing applications.
Keywords:
Google Meet, Google Play Store, Systematic Literature Review, UI/UX, User ReviewsReferences
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